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Frequently Asked Questions
1. General Questions
- What products do you offer?
We offer a variety of printed products, including custom drink coasters, stickers, posters, magnets, business cards, banners, and more. All of our items are printed on high-quality materials and shipped directly to you. - Can I customize my stickers or coasters?
Currently, we do not offer customization for our stickers or coasters. We offer a range of pre-designed products that feature unique and state-themed artwork.
2. Ordering & Payments
- How do I place an order?
Simply choose the product you want, select any available options, and add it to your cart. Then, proceed to checkout to enter your payment and shipping information. - What payment methods do you accept?
We accept all major credit cards, PayPal, and Stripe. - Can I cancel or modify my order after placing it?
Once your order is placed and payment is processed, we begin preparing your items for production. Because of this, we cannot guarantee that modifications or cancellations can be made once the order is in production. Please contact us immediately if you need assistance with your order.
3. Shipping & Delivery
- How long does shipping take?
Shipping times vary depending on your location and the shipping method selected at checkout. Standard shipping typically takes 5-7 business days, while expedited options are available for faster delivery. - Do you ship internationally?
Yes, we ship to most countries. International shipping rates will be calculated at checkout. - Can I track my order?
Once your order is shipped, we will provide you with a tracking number to follow your package’s progress.
4. Returns & Refunds
- What is your return policy?
We offer a 30-day return policy on most items, provided the products are unused and in their original condition. Custom items (e.g., personalized coasters) are non-returnable unless they are defective or damaged. - How do I request a refund?
Please contact us via [email protected] with your order details. Once we process your return and verify the product’s condition, we will issue a refund to your original payment method. - Do you offer exchanges?
Yes, we only replace items if they are defective or damaged. For exchanges, please contact us at [email protected].
5. Other Questions
- Do you offer discounts or promotions?
Yes, we occasionally offer discounts and promotions to our customers. Be sure to subscribe to our newsletter for exclusive deals and updates. - Do you have a physical store?
At the moment, we only operate online and do not have a physical store. You can browse and place orders directly on our website.